Holiday Inn Express Wisconsin Dells By Ihg - Lake Delton

The pool/ water park was appropriate for our children's age.

The pools and hot tubs were not the cleanest.

The breakfast had plenty of great food and drinks. The hotel had indeed a marvellous location close to activities.

Bedding, quiet, breakfast , location all were superb. The gals at the front desk were wonderful, and helpful and friendly. They get a 10.

I did not like the way the manager Chris handled me when I talked to him about not knowing that the pool wasn't open and asked to be compensated. I explained that I had come for rest and quiet and the pool. He was arrogant, unbending, told me $30 is all the pool was worth per day, and said I could leave and find another hotel if I wasn't satsified with that. (I had already unpacked, had dinner and this was the next day when I went out and realized no pool). He said he had waterpark coupons that I could use, or the indoor pool. I was very nice but told him I wasn't interested in either and I would have booked elsewhere had I known the outside pool was not available. I am 72 years old . The only thing I said to him after knowing that I was getting nowhere is that his customer service skills stunk. I couldn't believe his attitude.

The breakfast is very varied and excellent, the room with wide and clean beds, the TV is a very acceptable size, with a desk to work from the room, the gym is excellent,

I didn't know that they were in the process of remodeling and because of that I was dirty in the entrances and where they are remodeling, many workers in the hallways and everywhere I didn't feel deprived and there was a lot of noise from the machines.One thing that bothered me was that, I didn't have a schedule for them to clean the room, they came to clean and I told them to give me 5 minutes to go out and they could clean the room and they didn't come back and I didn't have any toilet paper and I asked across the street at the counter and they said they didn't have any, I had to go to the store to buy toilet paper, and spend all day with the garbage, waiting for it. I had to go to the store to buy toilet paper and spend the whole day with the garbage.

perfect base for discovering wisconsin dells attractions

I had a wonderful stay where everything was excellent, especially the hotel's central spot perfect for weekend strolls, just a short walk away from Kalahari Waterparks and Captain Bob's Park, both great places to explore outdoor fun and relax by the water, making it easy to enjoy the city's attractions and landmarks.

it was clean

The coffee maker was broken also breakfast was bad eggs were blend also a bit expensive considering that it's under contruction.

I ordered a queen bed and received 2 twins

great for families with kids seeking water fun and friendly staff available 24/7

Immaculate rooms with lots of options for breakfast.

The location. Rooms were clean. Front desk staff excellent

Tv didn't work. Maintenance never came to address the problem. In eating area tile floor was sticky most of the days. Good rather overlooked (eggs)but for the most part excellent. Stayed 5 days. 4 days of sausage got old. Would have liked to see bacon one more day

Breakfast was subpar. Biscuit and gravy was cold on Sunday. Breakfast was late by about 30 minutes on Saturday. Breakfast in all honesty was not good. Great hotel for the money otherwise.

It was just a proper fit for a walk in evening in Wisconsin Dells with excellent value for money. The pool area was not cleaned during our entire stay, disappointing. Try to check the cleanliness of the pool area before jumping in.

Breakfast: amazing! Thank you! Bed, comforter, pillows: amazing!

Wish there were 2 chairs in each room, hate having to sit/lay on bed while chair occupied. Had this problem at every hotel chain we stayed at this week. Really ruined the evenings, felt chained to a bed & didn't want to be on it.

the breakfast bar was great

my kerigue machine was broke

The pool was a highlight while the room smelled like dirty feet.

I only wish the indoor pool was open while we were there - on the plus side, we were offered tickets to another pool. Also the refrigerator was a little noisy.